General Terms and Conditions

  • IMG 5507 2 | GTC

General Terms and Conditions

The General Terms and Conditions (hereinafter referred to as “GTC”) of the accommodation facilities operated by ARIA VITA d.o.o. IČ HR50427396024 with its registered office at Adranska Turisticka cesta 22I, 23210, Drage, Hrvatska (hereinafter referred to as “Accommodation Provider”), regulate the mutual contractual relationship between the Accommodation Provider and the natural or legal person ordering the services (hereinafter referred to as “Client”).

1. General provisions

1.1 The GTC are an integral part of the accommodation contract concluded between the Accommodation Provider and the Client.

1.2 Provisions deviating from the GTC may be agreed in an individually concluded accommodation contract. Such deviating provisions in the individually concluded contract take precedence over the provisions of these GTC.

1.3 The Landlord may unilaterally change or amend the GTC by publishing the new GTC on the villaariavita.com website. This provision does not affect the rights and obligations arising during the effective period of the previous version of the GTC.

2. Reservation form, Order and conclusion of the accommodation contract

2.1 The Landlord offers accommodation and other related services to Clients on a non-binding basis through its website villaariavita.com (hereinafter referred to as the “Website“), through approved intermediaries and through the Landlord’s advertising materials (hereinafter referred to as the “Offer“). The Offer is valid for the period and on the terms and conditions set out therein, and the Accommodation Provider reserves the right to unilaterally change or specify the specific terms and conditions of the Offer prior to the conclusion of the Accommodation Contract.

2.2 We reserve the right to change or withdraw an offer at any time by changing or removing details of those offers on our website.

2.3 The Client sends a request for accommodation and services (hereinafter referred to as the “Order“) to the Accommodation Provider via the electronic reservation form located on the Accommodation Provider’s website www.buqez.eu or by other means. By sending the Order to the Accommodation Provider, the Client confirms that he/she is fully acquainted with these GTC and accepts them as conditions and an integral part of the accommodation contract. The Client is obliged to fill in all the details of the Order in the booking form completely (including, if applicable, the registration number and VAT number) and truthfully, and no further or other changes are possible after the Order has been submitted via the booking form. The accommodation provider reserves the unlimited right to refuse the Order, even without giving any reason. The accommodation provider accepts only Orders made by a person over 18 years of age. Orders made by minors are invalid.

2.4 By sending the Order electronically to the Host, it is considered valid and binding. On the basis of the delivered Order, the system of the Accommodation Provider shall automatically issue an invoice for the price of the ordered accommodation and send this invoice by email to the address specified by the Client in the Order. By sending the invoice, the accommodation ordered by the Order is blocked for the Client for a period of 48 hours from sending the invoice.

2.5 The Client is obliged to make payment of the invoiced amount within 48 hours of dispatch. If payment is not made within this period, the blocking of the ordered accommodation including the invoice is automatically cancelled.

2.6 If payment is made by the Client within 48 hours, the Accommodation Provider will send by email to the address specified by the Client in the Order a confirmation of the payment received together with a confirmation of the reservation of the accommodation booked, thereby concluding the accommodation contract (hereinafter referred to as the “Reservation“). The Reservation will contain the details of your accommodation (type of accommodation, villa number and dates) and the total amount paid for your Reservation.

2.7 Children under 18 years of age cannot be accommodated in the villas without the accompaniment or prior written consent of an adult.

3. Price of accommodation and services

3.1 Accommodation price means the price stated in the Reservation as the price of accommodation in the respective villa for the number of persons specified in the Reservation, but up to the maximum number of persons specified for the villa, with the maximum number of persons as well as the facilities of the individual villas specified on the website for each villa separately. The Client acknowledges that it is obliged to inform the Host in the Booking also about the number and age of children.

3.2 The price per individual villa is based on the maximum number of persons. The price includes parking for one car.

3.3.The price for services means the price indicated in the Reservation as the price of the services ordered, if any; e.g. a pet fee of EUR 50 per night/piece.

3.4 If the villa is equipped with a whirlpool, then the price includes one cleaning/service with water change per stay, or in the case of a longer stay than one week, then one cleaning/service once a week. In the event that a water change service is required beyond the above, the Client will be charged EUR 80 per service or water change.

3.5 The total price of accommodation and services means the price stated in the Reservation as the total price, with any discounts granted, including taxes (hereinafter referred to as the “Total Price“).

3.6 By submitting an Order, the Client acknowledges that the Total Price does not include:

  • local tourist tax of the Republic of Croatia in the legal amount per person per day valid at the time of check-in, which the Client is obliged to pay directly at the reception within 24 hours of arrival at the accommodation, in cash in EUR. The Client will be issued a receipt for the payment of the tourist tax.
  • Final cleaning of the villa in the amount of 150,- EUR, which is charged to the Client separately in addition to the Total Price but in the invoice according to point 2.4. of these GTC.

3.7 The Host is not entitled to unilaterally increase the Total Price during the term of the Reservation, except in the following cases:

  • if there is a change in the Reservation (e.g. a change in the type of villa/room, number of persons, etc.), if the Client fails to prove or prove that the conditions for granting the claimed discount have been met, if there is a change in the legislation or in the rates of value added tax, if the period between the conclusion of the Reservation and the arrival at the accommodation exceeds two months and during this period there is an increase in the prices of accommodation and/or services of the Accommodation Provider, however, this increase in the total price does not exceed 15% of the total price stated in the Reservation.

3.8 The Client is entitled to a discount on the Total Price if, at the latest at the time of sending the Order, the Client informs the Accommodation Provider of all the decisive facts for the application of the discount according to the conditions of the Accommodation Provider for its provision, specified in the Accommodation Provider’s offer. The Client shall not be entitled to any other and/or additional discount at the moment of sending the Order. Any discounts announced by the Landlord after the date the Order is sent by the Client shall not entitle the Client to avail of such discount unless otherwise stated.

3.9 The accommodation provider regularly checks and adjusts the prices it charges for accommodation. These prices are transparently presented online via the website.

3.10 All prices quoted on the website or in any leaflets relating to the website or by telephone include VAT. If VAT rates change, the Supplier reserves the right to amend prices accordingly. VAT invoices can be provided on request by the Client.

3.11. The prices of accommodation and services of the Accommodation Provider are set and paid in EUR. The Client and the Accommodation Provider in case of an Order are bound by the price of accommodation and services set in EUR in the amount specified in the Reservation. In the case of payment for services directly at the reception of the Accommodation Provider, the price stated in the price list of the Accommodation Provider in EUR is binding.

4. If you want to cancel your reservation (Cancellation Policy)

4.1 By submitting the Order, the Client accepts the cancellation conditions in case of unused accommodation or late cancellation of the Reservation according to these GTC.

4.2. All cancellations or requests to cancel a Booking must be made in writing by email to aria.vita@email.cz.

4.3 Your cancellation of a Booking must be confirmed to you in writing. This confirmation of cancellation or change will also state the amount of the cancellation fee, if any, in accordance with the cancellation policy set out in these GTC.

4.4 The Parties agree that the Client has the right to terminate the Reservation (accommodation contract) at any time prior to arrival at the accommodation without notice or to withdraw due to a material breach of the obligations of the Accommodation Provider. The Parties further agree that in the event that the Client does not exercise the right of withdrawal granted by law or contract under certain conditions due to a material breach of the obligations of the Accommodation Provider, or in the event of termination or withdrawal from the contract by the Accommodation Provider due to a breach of the Client’s obligations, the Client is obliged to pay a cancellation fee to the Accommodation Provider.

4.5 Termination and withdrawal from the Reservation (i.e. from the Accommodation Contract) must be in writing and must be delivered to the other party. The Reservation (Accommodation Contract) shall terminate on the date on which written notice of termination or cancellation is demonstrably delivered to the other party.

4.6 Our cancellation charges are calculated according to the time between receipt of notice that you wish to cancel the Booking and the start of your scheduled stay. By submitting a Booking, the Client expressly agrees that the Supplier is entitled to deduct cancellation charges from the Total Price paid.

4.7 If you cancel your reservation within 60 days prior to your scheduled arrival, the Host will not charge cancellation fees, only an administrative fee according to clause 4.15.

4.8.

4.9. If you cancel your reservation within 29 to 14 days prior to your scheduled arrival, you will be charged a cancellation fee of 50% of the Total Price.

4.10. If you cancel your booking within 13 to 7 days before your scheduled arrival, you will be charged a cancellation fee of 75% of the Total Price.

4.11. If you cancel within 6 to 2 days prior to your scheduled arrival, you will be charged a cancellation fee of 90% of the Total Price.

4.12 In the event that the Client cancels the Reservation 1 day in advance or fails to arrive at the accommodation on the day of arrival and/or fails to use the number of days of accommodation and/or services booked under the Reservation through no fault of the Accommodation Provider, the Client shall not be entitled to any financial and/or other compensation and/or the provision of alternative accommodation or services in relation to the Accommodation Provider and the Accommodation Provider shall be entitled to be paid 100% of the Total Price under the Reservation.

4.13 In the event that the Client shortens the length of the booked stay in advance, the provisions of clause 4 shall apply mutatis mutandis.

4.14.

4.15. The landlord is entitled to charge an administration fee of EUR 120 for cancellation of any Reservation made more than 60 days prior to arrival.

4.16. Upon the effective termination or cancellation of the Booking (by the Client), the Accommodation Provider shall refund to the Client all benefits received from the Client after deduction of the cancellation fee or other benefits under these GTC and the Booking, unless the total amount of benefits paid by the Client in accordance with these GTC has been exhausted, within 14 days of receipt of such termination or cancellation.

4.17. The accommodation provider is entitled to terminate/immediately withdraw from the Reservation in cases where the Client substantially breaches the obligations set out in the Reservation, these GTC and/or the legislation of the Republic of Croatia. The Accommodation Provider is entitled to immediately withdraw from the Reservation before/during the agreed period in case the Client and/or persons accompanying him/her, despite a warning, grossly violate their obligations under the Reservation, these GTC, the Accommodation Provider’s accommodation or other operating rules or the legislation of the Republic of Croatia or violate good manners. In the event of such cancellation or termination by the Accommodation Provider, the Client is obliged to pay to the Accommodation Provider a contractual penalty of 100% of the total price according to the Reservation, to which the Client agrees

4.18. Cancellation or termination of the Reservation shall not affect the right of the Accommodation Provider to payment of the Total Price specified in the Reservation, or any cancellation fee, the rights of the parties to compensation for damages arising from breach of a contractual obligation or arrangements which, by their nature, are intended to bind the parties after the termination of the Reservation.

5. If you want to change your Order or Reservation

5.1 If you wish to change any of the information (personal details, etc.) you have provided in your Order or already made a Booking, you must notify us as soon as possible by telephone, email or in writing. This includes details such as number of villas, number of guests. Although we aim to accommodate you, we cannot guarantee that we will be able to accommodate any requests for changes to Orders or Reservations

5.2 We can only communicate with the person named in the Booking about changes to the Booking, we will not communicate with any other person accommodated under your Booking about such changes unless you give us express written consent (by email)

5.3 If we change your Booking, you will not be charged an administration fee. However, we will charge you any additional costs for changing your accommodation. However, we will first confirm the amount of any additional accommodation costs payable at the time of changing your Booking.

6. If the Accommodation Provider needs to change or cancel your Reservation

6.1 We do not expect to have to make any changes to your Booking, however, there may be a problem with your Booking and we may have to make a change to your Booking in light of the circumstances. We will only amend or cancel your Booking if it is strictly necessary to carry out or complete essential repair or refurbishment work, if we have to close the Villas due to a severe weather warning from the relevant authorities and institutions or other adverse weather event, or for other reasons unforeseen at the time we made the Booking.

6.2 In the event of exceeding the maximum number of persons allowed for a given villa and/or violation of the obligation to report persons using the property not specified in the Reservation, the Accommodation Provider shall be entitled to withdraw from the Reservation for a material breach thereof and to evict the Client, persons accompanying the Client and other persons from the accommodation or the use of the services, thereby forfeiting the right to the provision of the accommodation and/or services specified in the Reservation, as well as the right to reimbursement of the accommodation and/or services paid for and not used.

7. Special requirements

7.1 If you have any special requests, please indicate them in the Booking Form. We will endeavour to accommodate your requests but we cannot guarantee that we will be able to meet all requests.

8. Group orders

8.1 Group Orders are accepted only from organized groups. Bookings for all groups, including large family or friendship groups, must be notified to the Owner at the time of Booking.

8.2 Group orders can only be made by email: aria.vita@email.cz and cannot be made online. The conclusion of the accommodation contract (Reservation) according to the group order occurs at the moment of the express confirmation of all terms and conditions of such order by the Host.

9. Basic rules of accommodation:

9.1 The Client acknowledges that the Accommodation Provider is not the owner of all villas listed on the Website. The level of equipment, the maximum number of persons, the minimum age of accommodated children, the possibility of accommodation with a pet may therefore vary from villa to villa. Not all villas in the resort are rented to Clients;

9.2 The description of the equipment of each villa is given on the website and belongs exclusively to the villa, so it is not possible to move them to other villas or to the beach, sharing, etc;

9.3 The Client further acknowledges that the reception is used for the registration of the Clients, the security of the resort and the organization of cleaning before and after the departure of the Clients.

9.4. JThe client is obliged to address any claims of the clients, complaints about accommodation and others – in urgent cases that cannot be delayed by phone +420 607 998 449, in other cases by email at aria.vita@email.cz.

9.5 The maximum number of persons for each villa is indicated on the website;

9.6 Smoking is strictly prohibited inside the villas.

9.7. Check in is from 16.00 on the first day of accommodation;

9.8. Check out from the accommodation, i.e. check out is set to 10.00 on the last day of accommodation; for late check out the Host may charge an additional fee according to these GTC or the price list.

9.9.The Client’s requests for an earlier check in or later check out can only be granted according to the current possibilities on site, i.e. the Client is always obliged to follow the instructions of the Accommodation Provider, which result from the current possibilities on site (necessary cleaning after the departure of the previous guests, arrival of other guests).

9.10. The conditions of operation of the entire resort are available at the reception and comply with the requirements of the laws of the Republic of Croatia concerning tourism.

9.11. The Accommodation is for your holiday purposes and you must not use the Accommodation for business or any other purpose without our prior written consent.

9.12. You must keep the accommodation and all contents clean and tidy and leave them in the same condition as when you arrived, including the arrangement of furniture and equipment.

9.13. You must not use the Accommodation or allow another to use it for any dangerous, offensive, noisy, illegal or immoral purpose. You must not cause any nuisance to anyone else in the resort during your stay.

10. Client’s rights and obligations, principles of conduct

10.1 The Client’s basic obligations include:

  • Obligation to fully and truthfully fill in the Order in the booking form, any attached forms necessary for the provision of accommodation and services, indicating the number of persons, including the number of children and their age, as well as any animals;
  • Obligation to present the necessary documents to identify the Client and traveling companions (valid ID card, valid passport) upon arrival at the accommodation and, if necessary, to notify changes to these data without undue delay;
  • Obligation to complete and sign a registration card when registering for accommodation;
  • Obligation to pay the local tourist tax according to the number of persons in the amount valid at the time of check-in and final cleaning in cash EUR directly at the reception no later than 24 hours after check-in;
  • the obligation not to exceed the specified number of persons for the respective villa;
  • the obligation not to exceed the number of accommodated persons specified in the Reservation;
  • the obligation to report to the Landlord a change in the number of persons using the villa (up to the specified number of persons for a given villa) and in the case of the Landlord’s consent to this change, to enter them in the book of guests at the reception and to pay the price of accommodation for such persons not listed in the Reservation according to the Landlord’s price list;
  • the obligation to pay to the Accommodation Provider the Total Price of accommodation and services in accordance with the payment terms set out in the Reservation and in accordance with these Terms and Conditions and to provide proof of payment upon the request of the Accommodation Provider;
  • the obligation to pay the cancellation fee to the Host in the cases specified in these GTC;
  • the obligation to take over from the Accommodation Provider the documents necessary to use the accommodation;
  • the obligation to arrive at the place of accommodation at the specified time, with check in at 16.00 on the first day of accommodation and check out by 10.00 on the last day of accommodation;
  • the obligation to leave the accommodation at the specified time, with check out by 10.00 on the last day of accommodation;
  • not to change the location of the equipment in the villa, not to take the equipment to the beach or anywhere else (except for items specifically designated for this purpose, e.g. water sports equipment);
  • the obligation to return all contents of the villa to their place before leaving it;
  • the obligation of the Client and the co-residents to comply with the operating rules of the resort where the villa is located;
  • the obligation to follow the instructions of the Accommodation Provider’s employees, accommodation and other operating rules of the Accommodation Provider issued for the use and provision of accommodation;
  • the obligation of the Client and persons accompanying the Client to behave in such a way that their behaviour does not disturb or restrict the accommodation of other Clients of the Accommodation Provider;
  • the obligation to pay for damage to the property of the Accommodation Provider caused by him/her and/or persons accompanying him/her or other persons to whom he/she has culpably allowed access to the property of the Accommodation Provider;
  • the obligation to pay additional fees according to the valid price list of the accommodation provider, e.g. fee for pet, child, extra bed, cot, parking, etc.;
  • the obligation of the Client to report the stay with the animal already at the time of inquiry, the accommodation provider reserves the right to refuse accommodation of the animal in a specific villa, in case of failure to report the animal, the accommodation provider is entitled to charge a one-time contractual penalty of 400,- EUR;
  • the Client’s obligation to pay the difference of the price after the discount stated in the Reservation in the event that the Client fails to prove to the Accommodation Provider on arrival that the conditions for the discount have been met;
  • The Client is responsible for compliance with the obligations arising from the Reservation, these GTC, the accommodation and operating rules of the Accommodation Provider and the legislation of the Republic of Croatia by the natural persons mentioned in the Reservation or accompanying him/her.

10.2. In the event that the Client or persons accompanying him/her, despite warnings, grossly violate the obligations arising from the Reservation, these GTC, or the Accommodation Provider’s regulations (rules), legal regulations, or good manners, or disrupt the program or use of accommodation and services of other Clients of the Accommodation Provider or residents of the resort, the Accommodation Provider is entitled to expel the Client and persons accompanying him/her from the accommodation or use of services (terminate the Reservation without notice), whereby the Client loses the right to the accommodation specified in the Reservation, as well as the right to compensation for paid and unused accommodation.

10.3. More detailed provisions regarding rights and obligations are also contained in the accommodation conditions of individual villas (available at the respective villa). If the conditions at the villa conflict with these GTC, these GTC shall prevail.

10.4 If upon arrival you discover that something is missing or damaged in the accommodation, it is your responsibility to notify the Accommodation Provider (not the reception). If you fail to notify us, we will assume that you have caused the relevant damage or loss. Similarly, deficiencies in cleaning prior to your stay must be reported.

10.5. If, upon arrival, you find that something is missing or damaged in the accommodation, it is your responsibility to report this to the Accommodation Provider (not the reception). If you do not report this to us, we will assume that you have caused the damage or loss. Similarly, any shortcomings in cleaning must be reported before the start of your stay.

10.6. Please note that any failure to comply with the rules of conduct or obligations of the Client set out in these GTC may result in the exercise of our rights under Article 13 of these GTC.

11. Maximum occupancy

11.1. Our goal is to ensure that the maximum number of people occupying the accommodation does not exceed the maximum occupancy limits.

11.2. We have set maximum occupancy limits in accordance with the facilities available in the respective villas and in accordance with the relevant legal health and safety requirements. For this reason, we reserve the right to require you to leave the accommodation (without any compensation) if you exceed the maximum limits for the number of persons suitable for accommodation in the individual villas.

12. Pokud máte problém nebo stížnost

12.1 We take care to ensure that our accommodation is of a high standard.

12.2 However, if you have any problems with your accommodation, please contact the Accommodation Provider immediately. In urgent cases that cannot be postponed call +420 607 998 449, in other cases by email to aria.vita@email.cz and give us the opportunity to solve the problems.

12.3 The reception is only the administration of the resort.

12.4 If upon arrival you discover that something is missing or damaged in the accommodation, it is your responsibility to notify the Accommodation Provider (not the reception). If you do not notify us, we will assume that you have caused the relevant damage or loss.

12.5 Similarly, the shortcomings in cleaning must be immediately pointed out to the Owner before the start of the stay, preferably by taking a photo.

13. Our right to evict you

13.1. We reserve the right to terminate the Reservation (i.e., the accommodation contract) with the Client and request that the Client immediately vacate their accommodation (without any compensation) if:

  • we believe that the Client or their co-resident guest has seriously violated these terms and conditions;
  • máme za to, že chování Klienta nebo jeho spolubydlících nebo zvířat ohrožuje bezpečnost našich návštěvníků nebo zaměstnanců;
  • we believe that the behavior of the Client or their roommates or pets endangers the safety of our visitors or employees;
  • The client or his/her roommate causes unreasonable damage to the property of the Accommodation Provider; or
  • the total number of persons of the Client and his/her cohabitants exceeds the maximum limit of persons suitable for accommodation in individual villas.
14. Maximum occupancy

14.1. The Accommodation Provider shall not be liable for changes caused by force majeure, decisions of public authorities, extraordinary circumstances or events that the Accommodation Provider could not have foreseen or prevented even with all reasonable effort.

14.2. If the Accommodation Provider has reasonable suspicion that the Client and/or his/her roommates are using the villa or facilities in the resort in violation of the terms and conditions of the Reservation or in violation of the Accommodation Provider’s accommodation or operating rules or in violation of public order, the Accommodation Provider is entitled to enter the villa and inspect its use.

14.3. The accommodation provider is not liable for damage caused to the functionality of the Client’s electrical or electronic equipment, nor for any errors or incorrect information provided about events or services provided by other persons.

14.4. Your arrival and departure times will be specified in the Reservation. If you do not leave the accommodation at the requested departure time, we reserve the right to charge you a late check-out fee to cover any costs incurred by us.

14.5. If you leave any of your belongings in any of the villas or at the resort, please contact us as soon as possible. We reserve the right to charge you for all storage and delivery costs incurred in connection with your lost property. The Accommodation Provider is not responsible for this property.

14.6. The Reservation and the GTC constitute the entire agreement between you and us and supersede and cancel all prior promises, representations, and commitments.

14.7. No one other than the Accommodation Provider and the Client shall have the right to enforce any claims arising from the Reservation.

14.8. These terms and conditions should be read in conjunction with our privacy policy, which is available at villaariavita.com and which sets out the terms on which we process any personal data we collect from you or that you provide to us. By submitting an Order, you agree to such processing and warrant that all data provided by you is complete and accurate.

14.9. These Terms and Conditions are governed by the laws of the Republic of Croatia, with the Czech language version taking precedence.

These GTC are valid and effective from June 7, 2025.